Shipping policy

Shipping & Delivery Responsibility

Once an order has been completed and handed over to the shipping carrier, ES Creative Works is not responsible for delays, damages, lost packages, or delivery issues caused by the shipping company.

We are not liable for:

  • Shipping delays due to carrier issues, weather, or transit disruptions

  • Lost or stolen packages marked as “Delivered” by the carrier

  • Damage that occurs during transit

  • Incorrect delivery due to address errors provided by the customer

Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages shipped to incorrectly provided addresses.

If a shipping issue occurs, we recommend contacting the carrier directly to file a claim. We will gladly provide tracking information and assist with documentation if needed.

Once the package leaves our facility and is scanned by the carrier, responsibility for delivery transfers to the shipping provider.